We are members of MyDeposits and would protect all deposits in instances where the landlord has opted for either a Fully Managed or Rent Collection service with us. Your negotiator will advise you of the level of management package your landlord has opted for with us as this impacts how you pay your rent and report maintenance.
Your landlord/agent is responsible for protecting your deposit within 30 days of receiving payment and you should be provided with a certificate of registration, prescribed information and any clauses within the tenancy agreement pertinent to your deposit. It is important the schedule and condition of the property is mutually agreed at check in with an independent party to acknowledge the document is an accurate reflection of the property at the start of the tenancy. The check out at the end of the tenancy would be compared to the original inventory and recommendations will be made over how the deposit monies should be allocated. It is always our intention to return tenant deposits in full and to avoid any uncecessary disputes. It is for this reason that for all managed properties, the same inventory clerks would visit the property, not only to highlight recommended maintenace but to give tenants feedback on what needs to be done to help ensure the deposit can be returned in full at the end of the tenancy. For all non managed tenancies, we would recommend that landlords schedule frequent visits to the property to help avoid the need for dispute at the end of the tenancy.