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Recognition for performance

 

All branches recognised at Best Estate Agency Awards

The Property Academy undertook the biggest industry wide study, "in a quest to shine a light on the best performing agents and improve customer service standards".


The Best Estate Agent Guide (BEAG) seeks to raise industry standards by identifying and rewarding those agents that deliver extraordinary results for their customers.

The Property Academy, alongside the UK’s leading property portal Rightmove carried out a comprehensive assessment across the industry. With over 25,000 agency branches across the country, they wanted to provide an independent, trustworthy source for customers to compare agents in their area. 

Their criteria principally included: Marketing and lead generation; results – including whether the property sold or let and how quickly; customer experience; and market share.

During the study they analysed:

  • Over 25,000 Estate & Letting Agency branches
  • 1 million properties listed on Rightmove at any one point in time
  • 1.5 million transactions
  • 25 million leads
  • 1.5 billion property views
  • 50,000 mystery shops (whole of market)
  • Market share score

The Property Academy developed their own rating system based on a combination of data and mystery shopping to help people to make an informed decision when choosing their agent. They created a shortlist then categorised those into three ratings. 

Exceptional- Top 5% of agency branches in the country. These branches showed an outstanding level of service and care towards prospective clients

 

Excellent- Top 10% of agency branches in the country- "Not quite within the top 5% but still market-leading in their approach to client satisfaction. They show a commendable dedication to client satisfaction."

 

Highly Rated- Among the best estate agency branches in the country. "Only branches that achieved a sufficiently high score to meet our standard are featured in the Best Estate Agent Guide. Out of over 25,000 estate agents across the UK only 7,360 branches have been featured.‚Äč"

 

 

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Company Award

In addition to each individual office rating, they also identified the best companies, based on the combined performance of all their branches.

There are c. 15,000 estate agency brands/companies in the UK. They drew up a shortlist comprising the top 5% and from among them, we identified the best single branch, small (2-5 branch) and medium size (6-20 branch) agencies based on their performance across all of their branches.

These companies were then awarded Gold, Silver, Bronze, Finalist and Shortlist status – depending on how they compared to similar size companies in their region.

We are proud to have been awarded Bronze for Lettings. At a national level, this means Sandersons UK can be counted in the top 2% of all companies. Again, only 3 companies are recognised with this award in each region which is a tremendous achievement.

 

Please click here to visit the Best Estate Agent Guide Website where Sandersons UK is featured across our branch locations of Maidstone, Ashford and Canterbury.
We are delighted to announce the Industry wide recognition we have received for all our branches to support the messages we promote around our commitment to customer service.

Please click here to view the feedback we have received from our customers.

If only there was an agent who actually delivers what they promise!

 

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